Good customer service is crucial for business success. It requires understanding the art of serving customers in person and over the phone, handling difficult situations, and staying up-to-date on trends.
The benefits of taking this course
BOHE Literacy Course offers a comprehensive programme to improve and enhance participants’ language skills to ensure that they are more effective in their communication for success in the workplace. Our course includes different modes of communication, such as reading and conversational speaking, and fundamental skills that are necessary to achieve language proficiency.
The secret to success, not only in the workplace, but in life, is knowing how to communicate effectively so that people understand you clearly, so that they actively listen to you. A person who truly knows the art of effective communication is more likely to be heard and stand out from the rest of the crowd.
English is the international language of commerce. It thus makes perfect sense that customer service employees invest in English language development. Benefits to customer service employees: